FAQs

Product Questions

FAQs (Frequently Asked Questions)

At Ximonth.shop, we want to make your shopping experience as smooth and enjoyable as possible. Below, you’ll find answers to some of the most common questions we receive. If you don’t see your question here, feel free to reach out to our customer support team—we’re always happy to help!

1.Is this authentic?

All Ximonth Massage Gel products you see in the market are distributed by us. However, there are unscrupulous sellers counterfeiting our brand. We are actively pursuing legal action against them. To ensure you are purchasing genuine Ximonth products, always look for our official brand at ximonth.shop.

2. What is Ximonth Joint Pain Gel made of?

1. Water

Role: Acts as a solvent and base, helping dissolve other ingredients and promote absorption.
Benefits: Provides hydration to skin and surrounding tissues, reducing dryness and stiffness around joints.

2. Sodium Chondroitin Sulfate

Role: A natural component of joint cartilage that maintains its structure and function.
Benefits: Increases viscosity of joint fluid, reduces joint wear and tear, alleviates pain caused by cartilage damage. Especially effective for degenerative joint conditions like osteoarthritis, improving joint mobility and reducing discomfort.

3. Polyamino Sugarcondensate

Role: A compound of amino sugars and polysaccharides with anti-inflammatory and joint-repairing properties.
Benefits: Promotes regeneration and repair of cartilage cells, enhances joint elasticity, and relieves joint pain.

4. Emu Oil

Role: Natural oil rich in omega-3 fatty acids known for deep skin penetration.
Benefits: Quickly penetrates skin to reduce inflammation and pain in targeted areas. Traditionally used to alleviate arthritis, rheumatism, and joint stiffness.

5. Carthamus Tinctorius (Safflower)

Role: Traditional herb with blood-activating and anti-inflammatory effects.
Benefits: Improves blood circulation, reduces swelling and inflammation around joints, provides antioxidant protection against free radical damage caused by inflammation.

6. Curcuma Longa (Turmeric)

Role: Powerful anti-inflammatory herb; curcumin is the active compound.
Benefits: Inhibits production of inflammatory factors (e.g., COX-2, TNF-α), reducing joint inflammation and swelling. Clinically shown to relieve pain from inflammatory joint conditions like arthritis.

3. How does the gel work to relieve joint pain?

The Ximonth gel is designed to penetrate deeply into the skin, targeting the source of discomfort. Its active ingredients help reduce inflammation, improve blood circulation, and soothe sore joints, providing quick and long-lasting relief.

4. How often should I apply the gel?

For best results, apply Ximonth gel to the affected area 2–3 times daily or as needed. Gently massage it into the skin until fully absorbed. Consistent use can help maintain relief and improve joint mobility over time.

Payment Methods in the Philippines:
We accept major local payment options including GCash, PayMaya, credit/debit cards (Visa, Mastercard), and bank transfers for your convenience.

5.Can I use the gel alongside other medications or treatments?

Our Ximonth gel is generally safe to use with other treatments, but we recommend consulting your healthcare provider if you are currently using prescription medications or undergoing other therapies for joint pain.

Ordering & Payment

1. How do I place an order?

Simply browse our Ximonth website, add your desired products to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details, and your order will be on its way!

2. What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) and PayPal for secure and convenient payments on Ximonth.shop.

3. Can I modify or cancel my order after placing it?

If you need to modify or cancel your Ximonth order, please contact us as soon as possible. We’ll do our best to accommodate your request, but once the order has been processed, changes may not be possible.

Returns & Refunds

1. What is your return policy?

We offer a 30-day return policy for unused and unopened Ximonth products. If you’re not satisfied with your purchase, please contact us within 30 days of delivery to initiate a return.

2. What if my order arrives damaged or incorrect?

If your Ximonth order is damaged or incorrect, please contact us within 7 days of delivery. We’ll gladly replace the item or issue a refund.

3. How long does it take to process a refund?

Once we receive your returned Ximonth item, refunds are processed within 5–7 business days. Please allow additional time for the refund to appear in your account, depending on your payment method.

Customer Support

1. How can I contact customer support?

You can reach us via email at [support@ximonth.shop] or through our Contact Us page. Our team is available to assist you with any questions or concerns regarding Ximonth products.

2. What are your customer support hours?

Our Ximonth customer support team is available Monday through Friday, 9:00 AM to 5:00 PM (EST). We strive to respond to all inquiries within 24 hours.

Miscellaneous

1. Do you offer discounts or promotions?

Yes! We frequently run promotions and offer discounts to our loyal customers. Be sure to subscribe to the Ximonth newsletter and follow us on social media to stay updated.

2. Can I buy Ximonth products in stores?

Currently, our Ximonth products are available exclusively online through our website. This allows us to maintain quality control and offer competitive pricing.

3. Do you have a loyalty program?

We’re working on launching a Ximonth loyalty program soon! Stay tuned for updates on how you can earn rewards with every purchase.